PS time-outs

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shilgia
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PS time-outs

Post by shilgia » Sat May 07, 2016 3:55 pm

Would it be possible to increase the length of 'inactive time' before you have to log in again (or disable re-authentication altogether)? I think it's something like 30 or 40 minutes - it means logging in many times a day. Is this really necessary?

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Jim-2012
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Re: PS time-outs

Post by Jim-2012 » Sat May 07, 2016 4:14 pm

shilgia wrote:Would it be possible to increase the length of 'inactive time' before you have to log in again (or disable re-authentication altogether)? I think it's something like 30 or 40 minutes - it means logging in many times a day. Is this really necessary?

That's strange. I don't log in more than about once a week as long as PS is working normally.
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Re: PS time-outs

Post by Lincoln » Sat May 07, 2016 4:14 pm

Yeah Mutha...you fcuking wanker.

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Re: PS time-outs

Post by shilgia » Sat May 07, 2016 4:18 pm

Jim-2012 wrote:
shilgia wrote:Would it be possible to increase the length of 'inactive time' before you have to log in again (or disable re-authentication altogether)? I think it's something like 30 or 40 minutes - it means logging in many times a day. Is this really necessary?

That's strange. I don't log in more than about once a week as long as PS is working normally.


Odd. I don't know what I'm doing wrong, though. I get logged out all the time, regardless of platform. (PC at work, Windows laptop at work, Mac laptop at home, phone, iPad. FireFox, Chrome, Safari.)

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Re: PS time-outs

Post by muthafunky » Sat May 07, 2016 4:22 pm

I've never really looked into phpbb' rules either but I know there are session limits and ip security so if you're using multiple devices it's not uncommon to get frequently logged off.

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Re: PS time-outs

Post by Klara » Sat May 07, 2016 4:26 pm

I get logged out on my phone every now and then, but not often.
BUT it's basically impossible to post from my laptop if I'm using Hola to watch the BBC or something. It loggs me out after every single thing I do.

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Re: PS time-outs

Post by shilgia » Sat May 07, 2016 4:27 pm

I used to think that it wasn't a timing-out issue but rather a "can't be logged in on more than one device at the same time" issue. But when I've asked about that in the past, people have said that that was not a problem, as they have simultaneous sessions running all the time. And it does seem to be a timing issue. Log in on device 1 - step away for an hour without touching PS on any other device - come back to same device -> have to log in again.

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Re: PS time-outs

Post by gnd » Sat May 07, 2016 4:28 pm

shilgia wrote:
Jim-2012 wrote:
shilgia wrote:Would it be possible to increase the length of 'inactive time' before you have to log in again (or disable re-authentication altogether)? I think it's something like 30 or 40 minutes - it means logging in many times a day. Is this really necessary?

That's strange. I don't log in more than about once a week as long as PS is working normally.


I get logged out all the time, regardless of platform. (PC at work, Windows laptop at work, Mac laptop at home, phone, iPad. FireFox, Chrome, Safari.)



same here.
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Re: PS time-outs

Post by shilgia » Sat May 07, 2016 4:29 pm

Mutha, someone online says this (about phpbb):

check the session settings in the admin panel under general tab, load settings.

the default is 3600 seconds. that is 1 hour.


Could I ask you to check?

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Re: PS time-outs

Post by shilgia » Sat May 07, 2016 4:32 pm

There's also this advice:

The second common cause is the site using Session IP validation, which is the default phpBB 3 set up. There are four levels of this, which the admin can change on the Security Settings page in the board's admin panel. The default is "all." Using one of the less restrictive options for the setting may clear up your problem.


That definitely sounds like an issue caused by the Session IP Validation. I've had similar issues with members in the US on one of my sites. Your IP address is probably changing regularly on the first ISP. Get the admin to try a lower value on this setting. There are four: All, A.B.C, A.B, and None. The default is All. Have the admin change the setting to A.B.C and see if that gives you any improvement. If not, get him to try A.B

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Re: PS time-outs

Post by Scrubb » Sat May 07, 2016 4:45 pm

Is it weird that only some people are affected by it? I am logged out very infrequently - maybe once every couple weeks on my laptop. When I used my phone it was a little more frequent, but not daily.
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Re: PS time-outs

Post by leela » Sat May 07, 2016 4:59 pm

I never used to be affected by this. I remained logged in until I logged off or switched off my computer. But in the last few weeks I've found myself needing to log in again fairly frequently. And on my phone I seem to be timed out after about ten minutes, which is ridiculous.
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Re: PS time-outs

Post by muthafunky » Sat May 07, 2016 5:58 pm

I increased session timeout to 10 hours but that really shouldn't affect anything. If you select "keep me logged in" your session never times out. I was surprised to see there is a setting for max number of sessions/ devices in there but it was also set to unlimited.

If I had to guess, I would say this is phpbb's security and the ip addresses your isp is giving you. I think if phpbb sees the same session come from a different ip in a certain amount of time it invalidates the session. Your ip can change without your knowledge, especially while traveling with mobile devices. I'm sure it's client related and not just a server setting since some people never see a problem with this and some people see it regularly.

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Re: PS time-outs

Post by gnd » Sat May 07, 2016 5:59 pm

Mine also is only recently.
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Re: PS time-outs

Post by shilgia » Sat May 07, 2016 6:04 pm

Thanks, mutha. We'll see if this makes a difference. For what it's worth, I do have "keep me logged in" checked always. As far as I can tell it doesn't do anything. I get logged out always. As for the IP issue, would you consider making the change in the suggestion I quoted above?

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Re: PS time-outs

Post by muthafunky » Sat May 07, 2016 6:09 pm

As far as I can tell it doesn't do anything.


Sure it does. It means your session will never time out.

Looking at the security setting though, I bet that fixes it. I set it to do no IP security validation. If it starts working that means your IP was changing mid session. I suppose that in theory is a security hole, but probably worth fixing the headache that a number of people suffer around this.

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Re: PS time-outs

Post by shilgia » Sat May 07, 2016 6:21 pm

I think this is working. I just came back to a device I hadn't used in the past hour, and I did not have to log in. Awesome, thank you.

muthafunky wrote:
As far as I can tell it doesn't do anything.


Sure it does. It means your session will never time out.


In theory. As I said, I have used "keep me logged in" countless - seriously countless - times. (I make sure it's toggled every single time I log in.) Thus far, it has failed to keep me logged in. Maybe it will now, though. Thanks again for making the changes.

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Re: PS time-outs

Post by muthafunky » Sat May 07, 2016 6:33 pm

What I'm saying is your problems have not been due to sessions expiring due to time - that almost certainly was working because it works for most of the board, myself included. Instead, it's probably due to the other setting you found about IP address validation. I'd wager that affects a number of people.

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Re: PS time-outs

Post by shilgia » Sat May 07, 2016 6:35 pm

Makes sense. In any event, I think you fixed it, but will report back to confirm when I have more data. :)

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Re: PS time-outs

Post by Steve_in_Exile » Sat May 07, 2016 6:47 pm

Where does one click "keep me logged in"?

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Re: PS time-outs

Post by muthafunky » Sat May 07, 2016 7:00 pm

shilgia wrote:Makes sense. In any event, I think you fixed it, but will report back to confirm when I have more data. :)


Thanks for doing the research I was too lazy to do. I do think you found the solution to a number of people's problems.

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Re: PS time-outs

Post by muthafunky » Sat May 07, 2016 7:02 pm

Steve_in_Exile wrote:Where does one click "keep me logged in"?


http://politicalstew.com/bb/ucp.php?mode=login

There is a checkbox underneath where you enter your username that says something like "keep me logged in"

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Re: PS time-outs

Post by leela » Sat May 07, 2016 7:34 pm

I only get 'log me in automatically'.
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Re: PS time-outs

Post by muthafunky » Sat May 07, 2016 8:02 pm

Yes that's it.

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Re: PS time-outs

Post by lolasf » Sun May 08, 2016 3:55 am

I saw this earlier and made no changes on my end, but it's fixed! I just pulled up the stew, when I hadn't been logged in on this machine for 5+ hours, and it it remembered me! I used to have to log in again after an hour or less. Thanks team!
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Re: PS time-outs

Post by veronica_inheels » Sun May 08, 2016 4:05 am

Mine is like shigilA.
On fifjam im logged out once a week or so.
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Re: PS time-outs

Post by shilgia » Sun May 08, 2016 12:03 pm

Update: I think it may have been the timeout setting rather than the IP setting (though it may also be both). On my phone I have not had to log in at all in since yesterday, which is amazing.

On my laptop, I had to log in this morning, probably because I hadn't refreshed the site in 10 hours. That's fine, though. Once in 10 hours is basically once a day, which is a lot better than doing this every 40 minutes (or even more, as you switch devices). (In support of it being the timeout rather than IP changes at least in this particular instance -- I checked my IP yesterday and just now and it hasn't changed. In any event, since you changed the setting, even if it had changed it shouldn't have an effect.)
Last edited by shilgia on Sun May 08, 2016 12:10 pm, edited 1 time in total.

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Re: PS time-outs

Post by shilgia » Sun May 08, 2016 12:04 pm

veronica_inheels wrote:Mine is like shigilA.
On fifjam im logged out once a week or so.


Yeah, on figjam not even that. Once in a blue moon I have to log back in, but it's been months since the last time that happened.

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Re: PS time-outs

Post by lolasf » Fri May 13, 2016 3:11 am

Maybe I got too excited too fast. It's logging me out all the time again.
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Re: PS time-outs

Post by shilgia » Fri May 13, 2016 3:34 am

Me, too. Did one of the setting changes get reversed?

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Re: PS time-outs

Post by muthafunky » Sun May 15, 2016 5:56 am

Which browser are you guys using?

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Re: PS time-outs

Post by mad hatter » Sun May 15, 2016 8:13 am

Tapatalk. It's been timing out regularly the last week or two

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Re: PS time-outs

Post by shilgia » Sun May 15, 2016 1:17 pm

Chrome and Firefox are the ones that still time out. (Btw, on my phone I have not been logged out in a long time now. So something is clearly working.)

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Re: PS time-outs

Post by lolasf » Sun May 22, 2016 4:42 pm

shilgia wrote:Chrome and Firefox are the ones that still time out. (Btw, on my phone I have not been logged out in a long time now. So something is clearly working.)

Chrome and Firefox log me out too. Tapatalk on my phone doesn't.
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Re: PS time-outs

Post by shilgia » Mon May 23, 2016 2:18 pm

From my end we're back to where we were a few weeks ago. The site times out constantly on all devices and all browsers.

Is it possible some setting was overridden and reset to whatever it was a few weeks ago?

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Re: PS time-outs

Post by muthafunky » Mon May 23, 2016 5:37 pm

I reverted the 10 hour session time. I am able to reproduce this issue on my work machine so I'm trying to troubleshoot why it's not keeping certain devices logged in.

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Re: PS time-outs

Post by shilgia » Mon May 23, 2016 5:42 pm

Got it. Thanks very much for looking into it.

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Re: PS time-outs

Post by Moethebartender » Tue May 24, 2016 1:01 am

based on the list of posters here thus far, seems to mostly/entirely affect YCers. Perhaps it's IQ related?
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Re: PS time-outs

Post by mad hatter » Tue May 24, 2016 1:16 am

It's certainly a possibility although if you aren't affected (and that's debatable from an affectation stand point) then it's not cunt related.

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Re: PS time-outs

Post by shilgia » Sat Jun 11, 2016 5:47 pm

Hi mutha,

Any chance you could revert the session time to 10 hours (or even better 24 hours)? It's kind of maddening to have to log in a dozen times per day.

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Re: PS time-outs

Post by Lincoln » Sat Jun 11, 2016 7:04 pm

Moethebartender wrote:based on the list of posters here thus far, seems to mostly/entirely affect YCers. Perhaps it's IQ related?



Moe is a wanker..

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Re: PS time-outs

Post by mad hatter » Sat Jun 11, 2016 7:30 pm

Lincoln wrote:
Moethebartender wrote:based on the list of posters here thus far, seems to mostly/entirely affect YCers. Perhaps it's IQ related?



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Re: PS time-outs

Post by shilgia » Wed Jun 15, 2016 4:23 pm

shilgia wrote:Hi mutha,

Any chance you could revert the session time to 10 hours (or even better 24 hours)? It's kind of maddening to have to log in a dozen times per day.


Bump.

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Re: PS time-outs

Post by muthafunky » Wed Jun 15, 2016 4:39 pm

I don't want to change the session length, that's not really the solution. The solution is to figure out why sessions are being improperly invalidated. I haven't had time to dig into it yet.

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Re: PS time-outs

Post by shilgia » Wed Jun 15, 2016 4:51 pm

I understand. But while you don't have time to dig into it, would you mind changing the session length? It would help out those of us who are kicked out every 40 minutes or so.

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Re: PS time-outs

Post by mad hatter » Wed Jun 15, 2016 6:12 pm

Make the session length 40 mins

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Re: PS time-outs

Post by shilgia » Thu Aug 25, 2016 4:39 pm

Coming back to this. Mutha, while you're not working on this, can you please increase the session length? I understand you don't see this as a final solution, but it helps a lot for some of us.

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Re: PS time-outs

Post by muthafunky » Thu Aug 25, 2016 4:59 pm

No, I don't think it's a good solution.

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Re: PS time-outs

Post by shilgia » Thu Aug 25, 2016 5:07 pm

It's a solution, though, and so far there's no other solution. What's the downside of using it as a temporary fix?

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Re: PS time-outs

Post by incognita » Fri Aug 26, 2016 12:45 am

I haven't read the whole thread, but have you checked the 'keep me signed in' box? I almost never have to sign in.
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